Refund policy

Refund Policy

At CalmEaseDepot, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.

Eligibility for Refunds

To be eligible for a refund, the item must be:

• Unused and in its original condition
• In the original packaging with all tags and labels attached
• Returned within 30 days of the delivery date

Please note that certain products, such as personalized or perishable items, may not be eligible for refunds unless they are defective or damaged upon arrival.

How to Initiate a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected] with your order number and reason for the refund request.
2. Our team will provide you with a return authorization and instructions for shipping the item back to us.
3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refund Processing

Approved refunds will be processed to the original method of payment within 7-10 business days after we receive the returned item. Please note that shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item shipped).

Exchanges

If you wish to exchange an item for a different size, color, or product, please initiate a return for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will arrange for a return or replacement at no additional cost to you.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Gift cards
• Personalized or custom-made products
• Items marked as final sale or clearance

Contact Us

If you have any questions about our refund policy, please reach out to our support team at [email protected]. We are here to assist you.